COLUMN: Beyond the Shelter – Understanding trauma-informed care

The term trauma-informed care is becoming more common in counselling, health care, schools, and community services—but what does it actually mean?

At its core, trauma-informed care is an approach that recognizes how trauma can shape a person’s emotions, behaviours, relationships, and sense of safety. Rather than asking, “What’s wrong with you?” trauma-informed care asks, “What happened to you?” It shifts the focus from judgment to understanding.

According to insights shared by Samantha Moffit, one of the most common misconceptions is that trauma only comes from one major event. In reality, trauma can result from many different experiences, including ongoing emotional abuse, manipulation, coercion, or psychological harm. These forms of abuse may not leave visible injuries, but they can have lasting effects on a person’s wellbeing.

Trauma can also show up in ways others may not expect. Someone may seem anxious, withdrawn, defensive, angry, or inconsistent. They may avoid appointments, struggle to trust others, or react strongly to situations that do not appear threatening from the outside. Samantha explains that trauma can change how a person experiences the world. Past abuse may cause the body and mind to stay in survival mode, making certain sounds, environments, or interactions feel unsafe.

This is why trauma-informed care matters so much for survivors.

For many individuals leaving abusive relationships, systems such as health care, housing, or law enforcement can feel overwhelming. These spaces often involve authority, uncertainty, and a loss of control—all of which may mirror past traumatic experiences. Someone may respond with a “fight” response, appearing angry or defensive, while another may respond with “flight,” avoiding appointments or leaving difficult situations. These reactions are not signs of failure—they are often survival responses.

A trauma-informed approach helps reduce re-traumatization by creating environments that feel safer and more respectful. This can include explaining processes clearly, offering choices when possible, respecting boundaries, and giving individuals a sense of control over decisions affecting them. Even small actions—such as speaking calmly, asking permission, or being patient—can make a meaningful difference.

Trauma-informed care is not only for professionals. Friends, family members, coworkers, and neighbours can practice it too. Samantha encourages people to assume less and listen more. Instead of judging someone’s choices or asking why they are reacting a certain way, we can approach them with curiosity, compassion, and support. We can also respect boundaries and remember that each person deserves autonomy in their healing journey.

In communities like ours, understanding trauma-informed care is especially important. Trauma is more common than many realize, and we may never know what someone is carrying. By responding with empathy rather than assumptions, we help create safer spaces where healing becomes possible.

Trauma-informed care is not about having all the answers. It is about recognizing the impact of trauma—and choosing to meet people with dignity, patience, and care.

Agape House provides a safe space and 24/7 support to those experiencing domestic violence in Southeastern Manitoba. The local crisis line can be reached at 204-346-0028.